Operations & Technology
Operations and technology that keep a practice running.
We set up and support HIPAA-compliant technology, staff your phones with trained and managed patient access professionals, and deploy leading AI call solutions for practices on athenahealth. The goal is lower overhead and a practice that runs better every month.
We design, install and support the technology a modern practice depends on, configured to meet HIPAA security requirements from the start.
- Setup & configurationNew offices, relocations and acquired practices brought online, on-site or remotely.
- HardwareWorkstations, networking, printers, scanners and peripherals sourced and installed.
- Software supportEMR, practice management and office software configured, updated and supported.
- SecurityAccess controls, encryption, backups and device management that protect patient data.
- Help deskResponsive remote support for staff, with on-site visits when needed.
Managed Call Center
Real people, trained and managed, working your phones.
Our patient access staff handle scheduling, inquiries and follow-up for your practice. They are trained, supervised and work from documented protocols and systems, so the quality of service does not depend on any one person.
Trained & managed
Every team member is trained on your practice and supervised by our managers.
Protocol-driven
Scripts, workflows and knowledge bases document how every call is handled.
Built-in continuity
When someone leaves, a trained replacement steps in without starting over.
Lower overhead
Reduced payroll and turnover costs, with better scheduling and patient experience.
For practices running athenahealth's athenaOne, we select, implement and manage leading AI call center solutions that answer calls, schedule and confirm appointments, handle routine requests and work after hours.
AI handles the volume. Our trained staff take the calls that need a person. Together they shorten hold times, reduce missed calls and free your front office to focus on patients in the building.
athenahealth and athenaOne are trademarks of athenahealth, Inc. Arc Partners is independent and is not affiliated with athenahealth.